Frequently asked questions
Licensing and Activation
Can I try 3Dsurvey before buying?
I've just downloaded a free trial but received a license key that has already expired. What can I do?
It's all good! It simply means you've already downloaded free trial sometime in the past and the 14-day validity has expired. We'll be happy to extend it for you, please email support@3Dsurvey.si.
How can I buy 3Dsurvey?
What is the difference between Student and Educational Institutions licenses?
Student license is free of charge and is only available to students (individuals) with attached proof of enrolment. Educational Institutions license is available to non-commercial accredited educational institutions at discounted prices with minimum order of 10 licences (comes as a multi-user license).
How can I update 3Dsurvey when the new version is released? Is it free?
You'll be notified in 3Dsurvey when the new version is released – a popup window will appear when you run 3Dsurvey, given you have internet connection.
Perpetual and Educational licenses - Updates are free of charge for during the first year after purchase or available through Yearly Support and Upgrades for after the first year.
Monthly Subscription license - Updates are included in the price.
Does 3Dsurvey offer training courses?
Yes. Software training comes included in the purchase for all types of licenses. Online training is provided live through TeamViewer. Email support@3Dsurvey.si to schedule a one-on-one session.
I’m a Mac user, but it seems you only deliver your SW for Windows. Is that correct?
Yes, 3Dsurvey is optimized for Windows. But don’t forget that you can easily install 3Dsurvey on Mac, as well. See this link for more: https://goo.gl/fZSJmw
Does 3Dsurvey run on 32-bit operating system?
No. To run 3Dsurvey you need a 64-bit Windows operating system.
What languages is 3Dsurvey available in?
3Dsurvey is available in multiple languages: English, German, Dutch, French, Greek, Hungarian, Japanese, Chinese and Slovenian. To change to your preferred language go to 3Dsurvey toolbar > options > application settings > select language. You will need to restart the software to apply the changes.
Is there a limit to how many CPU cores can be utilized by the software? Do dual processors come in handy, for example in case of two 12-core CPUs (Xeon)? Also, is there a benefit in using a powerful GPUs AMD or Nvidia?
There is no limit to the number of CPU cores 3Dsurvey can run on, however, multi CPU processing and network processing are not supported yet. GPU is used for GUI and visualization, only. Check System Requirements for more details.
Data Acquisition and Processing
What is the difference between Phantom 3, Phantom 4 and Phantom 4 PRO? Does it affect the quality of the calculated end results in 3Dsurvey?
Yes, it does. Phantom 4 PRO has the best camera with the largest sensor and that is the most important thing if you would like to get accurate results. We recommend using at least Phantom 4 or, even better, Phantom 4 PRO.
Check out Showcases for more projects done with 3Dsurvey and Phantom 4 (Pro).
Does 3Dsurvey support network processing?
For my present project, I require very high horizontal and vertical accuracy – let’s say +/-5cm vertical would be excellent. I plan to use GCPs collected using a cm RTK unit and I also plan to fly no more than 50m above the surface. Can your software produce elevation models that meet my requirements in terms of horizontal and vertical RMSE?
Yes it can. End-result accuracy depends on several factors: flying height, camera type, number of GCPs and their setup. However, the rule of thumb is: accuracy=2x pixel size. Check the following documents for more details: aaaaa, bbbbb, ccccc.
How many GCPs should be used on a mapping project?
We recommend using 10 GCPs per every 500m x 300m area. Read GCP setup manual.
What cameras are supported in 3Dsurvey?
3Dsurvey works with any drone and any camera. Some of them are already in our data base, if not you can manually set the focal length and sensor width or simply select ‘’estimate automatically’’ option.
Can I process nadir and side images together?
Yes. 3Dsurvey also works with oblique images.
Does 3Dsurvey work without GCPs?
Yes. There are two options: 1) work locally with no scale and no orientation or 2) use drone telemetry (GPS log file, exif GPS data) to orientate your model.
What causes slow processing on computers with Quadro graphics cards?
This issue is related to the driver for the Quadro GPU. Solution is the following:
A. Make sure that the latest driver is installed. If not, download the latest driver from http://www.nvidia.com.
B. Change the options for the graphics processor:
1. Open Control Panel.
2. In Control Panel window select Hardware and Sound and then click NVIDIA Control Panel.
3. In the NVIDIA Control Panel window, in 3D Settings section, click Manage 3D settings.
4. Under Global Settings select 3D App Game Development from the drop-down list.
5. Click Apply.
Modelling and Analysis
Is it possible to import lines from CAD, like a design alignment, to use as a persistent base for defining profiles and cross sections?
You can calculate profile lines based on imported DXF file. Simply select ‘’From DXF’’ in profile calculation settings.
Can I export topography to Autocad? And does it draw automatically?
You can export almost all of calculated data to Autocad or any other CAD software. To export a calculated point cloud use LAS file format, to export digital surface model (DSM) use TXT file format, to export Orthophoto use TIFF or JPG. All exported data will be automatically geo-referenced. Additional export options:
Can I export DSM as DXF?
Yes. Go to DSM > Save As and select DXF file format.
After Bundle Adjustment only 50 images got registered out of total 200. What happened with other images?
3Dsurvey could not match all of the images. Possible reasons can be:
- Not enough overlap
- High vegetation
- Poor quality images
Please contact our support team for further assistance.
Can I supply an ASCI text file containing the image geolocation and altitude and manually select the columns that represent each item (x,y,z,Yaw,Pitch,Roll)? What is the best format to supply this information to 3Dsurvey?
On top of ASCI text file being supported in 3Dsurvey, you can add this information in any other text or csv or xls format. Manual column selection/arrangement is available through Telemetry Importer > Select your UAV model > Other. Then browse for your file and assign the columns/values.